General Info

Q. How can I purchase custom kippot?

A. Orders are accepted via this website, fax, mail or email only.

Q. Which payment options do you accept?

A. MasterCard, Visa, or COD money orders are currently the only forms of accepted payments

Q. Is there a minimum order policy?

A. Standard custom orders require of minimum of 60 pieces. Smaller orders of 3 or 4 dozen kippot are charged an additional $10 set-up fee. Orders of 1-2 dozen kippot are charged an additional $20 set-up fee.

Q. How long does it take from when I place my order until it ships?

A. Please allow 2-4 business weeks for your order to be processed. We do offer the option of faster turnaround for an additional fee.

Q. Looking through so many options on screen is overwhelming. A catalogue of all of your items would be very helpful. Do you currently have a catalogue?

A. Of course! Contact us now and we will send you a catalogue free of charge!

Q. What is your shipping policy?

A. Our minimum shipping fee is $9.95. Additional shipping charges may be applied to larger orders or expedited shipping requests. Skullcap Co. cannot be held responsible for meeting deadlines on UPS standard service due to shipping delays. Skullcap Co. is not responsible for any brokerage, duties and/or taxes that apply on international shipments. All our shipments are with tracking numbers We send an email when we ship with tracking info Once a shipment is delivered by the courier. Skullcap co. is not responsible if the package is lost or stolen.

Q. What do I do if I want to change or cancel an order?

A. All orders are considered final and can only be cancelled or changed in writing via fax or email. There is a minimum cancellation fee of $10.00. Items imprinted before a cancellation or change request will be billed accordingly.

Q. What is your return policy?

Orders must to be checked upon arrival. Errors or damages must be reported within five days. We will not take responsibility for air shipping or rush charges if the error wasn’t reported immediately. Returned merchandise must accompany a letter stating the problem. Merchandise returned without authorization will be refused or sent back. Any defective merchandise will be immediately replaced or a credit will be issued. Credit will be issued only for quantity returned.